NexBlue App Privacy Policy

Effective Date: 17/09/2025


Welcome to NexBlue! We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and share your personal information when you use our applications ("Apps"), including the myNexBlue App and Partner App , and the Partner Portal ("Portal").

By using the Apps and Portal, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with our policies and practices, do not use the Apps and Portal.

Information We Collect

We may collect the following types of personal information from you when you use our Apps and Portal:

  • Contact Information: such as your email address
  • Location Data: to enable identification of site address
  • Profile Information: such as your username, account settings and preferences
  • Usage Data: information about your interactions with the Apps and Portal 
  • Other Information: that you choose to provide, such as feedback or questions sent to the support.

How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and improve the software and our services, including silently updating firmware
  • To communicate with you, such as to respond to your inquiries or send newsletters
  • To personalise your experience, such as by providing customised recommendations
  • For research and analytics purposes
  • To enforce our policies and comply with legal obligations

Sharing Your Information

We may share your personal information with the following parties:

  • Service providers who help us operate the Apps, Portal and our business, such as partners and installers.
  • Law enforcement or government agencies, if required by law or to protect our rights

We may also share aggregated or anonymised information that does not personally identify you. We do not sell your personal information to third parties.

Data Protection

We take reasonable measures to protect your personal information from loss, theft, and misuse, as well as unauthorised access, disclosure, alteration, and destruction. However, no internet or mobile application can be completely secure, and we cannot guarantee the security of your personal information.

Your Rights

You have the following rights with respect to your personal information:

  • The right to access your personal information and request a copy of it
  • The right to request the correction or deletion of your personal information
  • The right to object to the processing of your personal information
  • The right to withdraw your consent to the collection, use, and sharing of your personal information at any time

To exercise these rights, please contact us at support@nexblue.com

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. When we update this Privacy Policy, we will revise the “Effective Date” at the top of the page. We encourage you to review this policy periodically for any updates or changes.

If we make material changes to this policy, we will notify you by email or by posting a notice on our website or Apps. Your continued use of the Apps and Portal after any changes signifies your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at support@nexblue.com