This is a guide on how to use Allstar Homecharge with the NexBlue charger. The onboarding and configuration process involves both the Allstar Homecharge platform and your registered NexBlue charger.
Before you start:
- The NexBlue charger must be commissioned and registered in the NexBlue Partner or myNexBlue APP.
- Ensure that your charger has a stable internet (Wi-Fi) connection so that charging data can be reported correctly to Allstar.
- Have a recent energy bill (PDF format) ready to upload.
Step 1: Receive your welcome email
Once you’re ready to onboard, you will receive a welcome email from homecharge.support@allstarcard.co.uk inviting you to register for Allstar Homecharge and create your account.
Step 2: Create your account and accept terms
- Click the link in the email to access the Allstar Homecharge portal.
- Read and accept the driver terms and conditions:
- This includes consent to access charging data from your charger and to make payments to your energy supplier.
Step 3: Enter required information
During onboarding, you’ll be asked to provide:
- Home address – Homecharge is available for domestic energy users only.
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Charger details:
- Select "NexBlue" as the manufacturer.
- Choose "Any" as the model.
- Enter your charger’s serial number.
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Upload your latest energy bill:
- Accepted formats: PDF, PNG, JPG.
- Ensure the file includes account number, tariff name, unit rate, payment method, and start date.
- Mobile number – Used for SMS notifications.
- Vehicle details – Include make, model, and registration number.
Step 4: Charging and Payments
- Charging sessions will be tracked via your NexBlue charger.
- Costs are calculated using your provided tariff.
- Allstar arranges payments directly to your energy supplier or nominated bank account.
- You'll receive confirmation via SMS and can view transactions in the Homecharge portal.
Multi EV Mode (Optional)
Multi EV Mode allows drivers to classify each charge as personal or business directly in the Allstar app.
After a charging session, the portal or app prompts you to manage and categorize your sessions with a simple toggle:
By default, all sessions are marked as personal (grey toggle). For business use, toggle it to “work” (green) before the end of the month to ensure payment.
You can update each charge individually or manage them all together at the end of the month. This feature replaces RFID cards — just assign the purpose in-app. Simple and effective!
Note: For fleets or drivers who need to activate Multi EV Mode, please email homecharge@allstarcard.co.uk to request activation.
FAQs
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What happens if I move house?
You can update your address directly in the Homecharge portal. Make sure your charger is connected to Wi-Fi at the new location. -
Do I need a smart meter?
No. A smart meter is not required to use Allstar Homecharge. -
Can I use Homecharge with any energy supplier?
Yes, as long as your bill contains the required information. -
When will I receive payments?
Payments are made monthly for the previous month’s charging. Energy supplier payments may take up to 10 working days. Bank payments take up to 3 working days. -
Where can I see my charging and payment history?
You can view all session and payment data in the Homecharge portal.
If you encounter any issues during setup, please contact Allstar support at homecharge.support@allstarcard.co.uk.